Commitment to Quality

Green and Sustainable

At Ross Printing, Green is more than just another color. We operate a sustainable, green production facility. Every year we recycle 34 tons of waste paper. We print with soy-based ink to reduce VOC content, as well as donate surplus ink to local artists. In 2009 Ross Printing was awarded the Clean Air Award for lowering our VOC emissions by over 70% in three years. 

Community

Our global market was built on support from the community. We regularly support the Vanessa Behan Crisis Nursery, Habitat for Humanity, Olive Crest, Bloomsday, Spokane Public Schools, Spokane Falls CC School of Graphic Design, First Night Spokane, Second Harvest, and many others.

A Company Built on Quality Assurance

We stand by every job that leaves our shop. Compliant, yet creative, we take the client’s needs and print requirements seriously. If unsatisfied, contact us for repairs or a refund of the full purchase price. 

Meet the Team

Our close-knit group of professionals work together to create a better tomorrow, today!


Eric Smith

General Manager

Is pictured with Alan Ross (on right) who handed over the General Manager reins to Eric Smith at the beginning of 2017. Eric is the first non-family member to run Ross Printing, a New Hampshire native whose career brought him across the country (a couple times). 19 years in the label and flexible packaging industry and has now settled down here in Spokane for the long haul. He thrives in the adrenaline-fueled environment of printing; there’s always a problem to solve and way to tweak things to make everything run smoothly. Eric is a connoisseur of fine printing and craft beers who also enjoys the outdoors with his dog and wife.

Eric Smith

General Manager

Is pictured with Alan Ross (on right) who handed over the General Manager reins to Eric Smith at the beginning of 2017. Eric is the first non-family member to run Ross Printing, a New Hampshire native whose career brought him across the country (a couple times). 19 years in the label and flexible packaging industry and has now settled down here in Spokane for the long haul. He thrives in the adrenaline-fueled environment of printing; there’s always a problem to solve and way to tweak things to make everything run smoothly. Eric is a connoisseur of fine printing and craft beers who also enjoys the outdoors with his dog and wife.

Chris Small

Sales Representative

Is our most seasoned Digital & Flexographic salesman, with over 20 years experience in printing. He enjoys working at Ross Printing because the industry offers a wide range of people to meet, from customers to fellow staff. Chris the outdoorsy type who enjoys camping, fishing, and hiking. His favorite spot is Marshall Lake, where he likes to go with his wife and 3 kids. His 2 cats aren’t the camping sort, however, so they stay home

Chris Small

Sales Representative

Is our most seasoned Digital & Flexographic salesman, with over 20 years experience in printing. He enjoys working at Ross Printing because the industry offers a wide range of people to meet, from customers to fellow staff. Chris the outdoorsy type who enjoys camping, fishing, and hiking. His favorite spot is Marshall Lake, where he likes to go with his wife and 3 kids. His 2 cats aren’t the camping sort, however, so they stay home

Kerry Ann Kauder

Sales Support / Account Manager

Is Ross Printing’s resident Lithographic specialist, though she knows all of our processes extremely well. Kerry Ann began her journey into the printing trade back in high school. 32 years later, working from inception to fruition, she still enjoys providing the support necessary to give a customer the perfect packaging for their product. Kerry Ann likes to spend time with her adult son, and play golf in her free time, but her first love will always be Alabama football, Roll Tide!

Kerry Ann Kauder

Sales Support / Account Manager

Is Ross Printing’s resident Lithographic specialist, though she knows all of our processes extremely well. Kerry Ann began her journey into the printing trade back in high school. 32 years later, working from inception to fruition, she still enjoys providing the support necessary to give a customer the perfect packaging for their product. Kerry Ann likes to spend time with her adult son, and play golf in her free time, but her first love will always be Alabama football, Roll Tide!

Greg Cusick

Sales Representative

Is always ready for the next round-up! For over 35 years, Greg has been in the printing industry; enjoying Lithographic printing and the growing market for Labels and Packaging. He is a favorite among our customers for his always positive approach. Greg is married, with 2 kids, and 4 grandchildren. In his time away from the office, he enjoys traveling with his family, particularly to places like Mexico and Hawaii.

Greg Cusick

Sales Representative

Is always ready for the next round-up! For over 35 years, Greg has been in the printing industry; enjoying Lithographic printing and the growing market for Labels and Packaging. He is a favorite among our customers for his always positive approach. Greg is married, with 2 kids, and 4 grandchildren. In his time away from the office, he enjoys traveling with his family, particularly to places like Mexico and Hawaii.

Marcy Upham

Customer Service Representative

Is a customer service extraordinaire, using her 27 years of printing experience as Ross Printing’s Jill-Of-All-Trades. Her wide understanding of the many steps involved in bringing a customer’s ideas to life give Marcy the spontaneous, flexible, environment she enjoys. In her off time, she loves doing anything that gets her near the water. Boating, swimming, fishing, you name it; if it’s on the lake, she’s there! She lives with her 2 dogs and a beta, and wholeheartedly believes in refusing to act your age.

Marcy Upham

Customer Service Representative

Is a customer service extraordinaire, using her 27 years of printing experience as Ross Printing’s Jill-Of-All-Trades. Her wide understanding of the many steps involved in bringing a customer’s ideas to life give Marcy the spontaneous, flexible, environment she enjoys. In her off time, she loves doing anything that gets her near the water. Boating, swimming, fishing, you name it; if it’s on the lake, she’s there! She lives with her 2 dogs and a beta, and wholeheartedly believes in refusing to act your age.

Celeste Calhoon

Customer Service Representative

Is the newest member of the Ross Printing Team, but brings a plethora of skills and over 10 years of customer service experience to the table. Being part of the printing industry gives her the unique opportunity to help customers of all types, who in turn, help expand her understanding of the world. Celeste is a Spokane native who lives with her fiancé and their cat, Rachmaninoff. When not at work, she enjoys video games, building/repairing machines, and cuddling up in front of the fireplace with a good book.

Celeste Calhoon

Customer Service Representative

Is the newest member of the Ross Printing Team, but brings a plethora of skills and over 10 years of customer service experience to the table. Being part of the printing industry gives her the unique opportunity to help customers of all types, who in turn, help expand her understanding of the world. Celeste is a Spokane native who lives with her fiancé and their cat, Rachmaninoff. When not at work, she enjoys video games, building/repairing machines, and cuddling up in front of the fireplace with a good book.

The Ross Support Team


Are a group of dedicated individuals, here to create your product needs hassle-free. From the very first contact, to the delivery of goods, they are here to answer questions and handle all the finer details. Our Team handles billing, technical support, shipping, inventory, administrative duties, and a myriad of other tasks. As internal liaisons, they take stress off sales and customer service while making sure production has what they need to do their part in creating beautiful products. Together, these staffers work behind the scenes to make things run smoothly. Go Team Ross!

The Ross Support Team


Are a group of dedicated individuals, here to create your product needs hassle-free. From the very first contact, to the delivery of goods, they are here to answer questions and handle all the finer details. Our Team handles billing, technical support, shipping, inventory, administrative duties, and a myriad of other tasks. As internal liaisons, they take stress off sales and customer service while making sure production has what they need to do their part in creating beautiful products. Together, these staffers work behind the scenes to make things run smoothly. Go Team Ross!

The Printing Professionals


Are production experts, focused on quality and efficiency so customers only get the very best! Our designers work hand-in-hand with our machine operators to get colors and designs perfect. Each operator is a specialist for their machine, allowing them to fix issues on the fly, and keeping things moving smoothly for the duration of a run. Once a product is printed, our Professionals handle finishing steps like cutting, gluing, and boxing before handing it off to our shipping department. Our Printing Professionals really are the whole shebang!

The Printing Professionals


Are production experts, focused on quality and efficiency so customers only get the very best! Our designers work hand-in-hand with our machine operators to get colors and designs perfect. Each operator is a specialist for their machine, allowing them to fix issues on the fly, and keeping things moving smoothly for the duration of a run. Once a product is printed, our Professionals handle finishing steps like cutting, gluing, and boxing before handing it off to our shipping department. Our Printing Professionals really are the whole shebang!

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